Terms of service

OVERVIEW

This website is operated by LunnaCozy.
Throughout the site, the terms “we”, “us” and “our” refer to LunnaCozy.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms.

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2. ELIGIBILITY

You must be at least the age of majority in your country of residence to use this site or place an order.

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3. PRODUCTS & INFORMATION

We make every effort to display product descriptions and images as accurately as possible.
However, images are for illustrative purposes only and actual products may vary slightly.

All products are subject to availability and may be modified or discontinued without notice.

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4. PRICES & PAYMENTS

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time without prior notice.
Payment is processed securely through third-party payment providers.

By completing a purchase, you authorize us to charge your selected payment method.

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5. ORDERS

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• suspected fraud

• incorrect pricing

• inventory limitations

Once an order is placed, it cannot be modified.

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6. SHIPPING & DELIVERY

LunnaCozy operates using international fulfillment partners.

Estimated delivery times are provided at checkout and are not guaranteed.
Delays may occur due to customs, logistics, weather, or other factors beyond our control.

We are not responsible for delays once the order has been dispatched.

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7. CANCELLATIONS, RETURNS & REFUNDS

Our return and refund policies are outlined separately on our Refund Policy page.

By placing an order, you agree to those terms.

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8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LunnaCozy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.

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9. INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and design, is the property of LunnaCozy or used with permission.

You may not reproduce, distribute, or exploit any content without prior written consent.

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10. THIRD-PARTY LINKS

Certain content or services available via our site may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites.

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11. CHANGES TO TERMS

We reserve the right to update or replace these Terms at any time.
Changes will take effect once posted on this page.

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12. GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

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13. CONTACT INFORMATION

For questions about these Terms, please contact us at:
Email: lunnacozyshop@gmail.com