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Privacy policy

Last updated: December 2025

This Privacy Policy describes how LunnaCozy (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase on lunnacozyshop.com (the “Site”).

By accessing or using our Site, you agree to the terms of this policy.

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1. INFORMATION WE COLLECT

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

This may include:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely by third party providers)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our Site:

  • IP address

  • Browser type

  • Pages viewed

  • Referring/exit pages

  • Date/time stamps

  • Device information

This helps us improve the Site experience.

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2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders and updates

  • Personalize your experience

  • Improve our products and services

  • Send newsletters or marketing communications (if you opt in)

  • Detect and prevent fraud

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3. SHARING YOUR INFORMATION

We may share your information with:

Service Providers

Third-party companies that help with:

  • Order processing

  • Payment processing

  • Shipping and delivery

  • Analytics and marketing tools

Legal Requirements

We may disclose personal information if required by law or to protect our rights.

We do not sell your personal information to third parties.

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4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Remember your preferences

  • Improve site performance

  • Analyze visitor behavior

You can manage cookies through your browser settings, but disabling cookies may affect your experience.

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5. DATA SECURITY

We implement reasonable security measures to protect your personal information.
However, no online transmission is 100% secure. You acknowledge that you provide information at your own risk.

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6. THIRD-PARTY LINKS

Our Site may contain links to third-party sites.
We have no control over those sites and aren’t responsible for their content or privacy practices.

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7. YOUR RIGHTS (UK & GDPR CONSIDERATIONS)

If you reside in the UK or EU, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Receive a copy of your personal data

To exercise any of these rights, contact us at: lunnacozyshop@gmail.com

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8. CHILDREN’S PRIVACY

Our Site is not intended for children under 16.
We do not knowingly collect data from anyone under this age.

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9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The revised version will be posted on this page with the updated date.

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10. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact:

Email: lunnacozyshop@gmail.com

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